Whitelisting Digital Publications
Be sure to receive your digital publication!
The steps below explain how to ensure that your digital publication always arrives reliably. Simply ‘whitelist’ the email address from which your digital publication is sent, so that your email program or webmail service places them safely in your Inbox.
Choose your email program or webmail service
The procedure for doing this varies according to how you receive your email. Just follow the appropriate steps below for the email program or webmail service you use.
If you use Microsoft Outlook to manage your email, follow these steps:
1. In Outlook 2016, 2013 or 2010, switch to the Home tab of the Ribbon and in the ‘Delete’ group, click the Junk button and choose Junk E-mail Options.
In Outlook 2007, open the Tools menu, choose Options and then click the Junk E-mail button.
2. In the Junk E-mail Options dialog that opens, switch to the Safe Senders tab.
3. Click the Add button.
4. Type in the email address that matches your product:
email@example.com (Health & Safety Adviser Online)
firstname.lastname@example.org (Care Quality Matters Online)
email@example.com (HR Adviser Online)
firstname.lastname@example.org (Pay & Benefits Adviser Online)
5. Click OK. This address will be added to the list of Safe Senders.
6. Click OK in the Junk E-mail Options dialog.
Windows Live Mail
If you manage your email using Windows Live Mail, follow the steps below:
1. Switch to the Home tab on the Ribbon, click the arrow at the bottom of the Junk button and choose Safety options.
2. In the Safety Options dialog that opens, switch to the Safe Senders tab.
3. Click the Add button.
4. Type email@example.com and click OK. This address will be added to the list of Safe Senders.
5. Click OK in the Safety Options dialog.
If you send and receive your email using Microsoft’s Outlook.com webmail service, here are the steps to follow:
1. Visit Outlook.com and log into your account.
2. Click the cog icon at the top-right corner of the page and choose Options from the menu.
3. On the next page, click on Safe and blocked senders.
4. Next, click on Safe senders.
5. Type firstname.lastname@example.org into the text box and click Add to list.
6. At the top of the page, click on Inbox to return to your Inbox.
If you manage your email using Google’s Gmail service, follow these steps:
1. After logging into your Gmail account, click the cog icon in the top-right corner of the page and choose Settings.
2. On the next page, click on Filters and Blocked Addresses, then click on Create a new filter.
3. In the From box, type *@agorabusiness.co.uk (noting the asterisk at the beginning) and then click Create filter with this search.
4. On the next page, tick the box beside Never send it to Spam and also tick the box beside Also apply filter to [x] matching conversations, then click the Create filter button.
If you use the Yahoo! webmail service to send and receive your email messages, you set up a ‘filter’ to direct your digital publication to your Inbox. Here are the steps to follow:
1. After logging into your Yahoo! Mail account, move the mouse pointer over the cog icon in the top-right corner of the page and choose Settings from the menu that appears.
2. In the Settings panel that opens, click Filters at the left and then click Add.
3. Alongside Filter name, type any name you like for this filter such as ‘Agora digital publication’.
4. In the text box to the right of From and contains, type email@example.com.
5. Make sure Inbox is selected in the drop-down list beside Then move the message to this folder, and then click the Save button to return to the Settings panel.
6. In the Settings panel, click Save again to save your new filter.