Care Quality Matters

Step-by-step Excellence: Helping You Deliver the Best Quality Care

Care Quality Matters

Care Quality Matters helps Registered Managers to provide the best quality care to ensure they pass their CQC inspections, by giving actionable, step-by-step advice using the systematic Plan, Do, Check, Act Cycle.

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Try a 30-day Free Trial

In the care industry, there is very little time to read specialist literature and practical implementation of change and procedures takes up a huge amount of time and resources.

Care Quality Matters will help you implement highly effective care quality measures very quickly, very efficiently, and with all the correct documentation in place. By focusing on the satisfaction of not only your clients and their family but also of your staff and the Care Quality Commission (CQC), we provide you with all the professional assistance you need to fit more efficient care quality management hours into your working day.

Each month you will receive all the tools you need to implement all the necessary quality control in your daily care work – perfectly designed to both save you time and get all your staff working together effectively and systematically as a high-quality team.

Care Quality Matters will bring you:

  • Professional training templates for successful education of your team.
  • Tips on how to motivate your employees.
  • Important legislation updates for pending and recent legislation.
free gift

Your Free Gift

As a thank you for taking out a free 30-day trial to Care Quality Matters, you’ll receive our free Zero Tolerance Safeguarding Toolkit with your order as a download. This Free toolkit shows you everything you need to know to be fully compliant with both the law and with the CQC’s requirements on safeguarding policies and procedures.

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About the Author


Kim Grove has worked in the health and social care field for more than 33 years, from being a nurse to a NHS Quality Assurance Co-ordinator. She now provides training, runs workshops and writes resources for industry care associations, such as the UK Home Care Association.

Your Benefits

  • Practical, step-by-step instructions that have been tried and tested in practice.
  • Quick and systematic implementation of high-quality care measures through the Plan, Do, Check, Act (PDCA) cycle.
  • Immediately implementable sample standards and forms that can help you revolutionise the way your staff work.
  • Easy-to-use checklists for effective quality control.


“Care Quality Matters is absolutely fantastic, by the way. it is carer friendly and concise, and each staff member will be taking on a subject and representing it to the whole staff team. Best ever and I have been registered with 3 different providers over the past 25 years but have not had the Agora little gold nuggets with so much information, which is so person friendly and scientifically based and reflecting current trends.

Thank you from a big fan.”

C. Condry, Registered Manager, Surbiton Adult Residential Service


Do you have questions about a product or about your order?  Need help selecting a product? Our Customer Service Team is here for you: 01756 693 180,
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