At Agora Business Publications LLP, we aim to provide a high standard of service to all customers. If you are dissatisfied with any aspect of our service, you may submit a complaint using the procedure below.

How to Make a Complaint

Complaints may be submitted:

• By email to cs@agorabusiness.co.uk with the subject line “Complaint”; or
• In writing to:

Agora Business Publications LLP
Ground Floor Right
North Barn
Broughton Hall
Skipton
North Yorkshire
BD23 3AE

For the attention of: Retention Team

To help us investigate your complaint promptly, please include:

• your name and contact details;
• relevant order or subscription information;
• details of your complaint; and
• the resolution you are seeking.

Complaint Handling Process

All complaints will initially be reviewed by the Retention Team.

We aim to acknowledge complaints within 5 working days and provide a substantive response within 14 working days.

If you remain dissatisfied with the outcome, you may request that the complaint be escalated to the Managing Director for further review. The Managing Director will provide the final stage of our internal complaints procedure.

Nothing in this complaints procedure affects your statutory rights.