Care Quality Matters Online

Step-by-step Excellence: Helping You Deliver the Best Quality Care

Care Quality Matters Online

Care Quality Matters Online gives Registered Managers the tools to provide the best quality care to ensure they pass their CQC inspections, by giving actionable, step-by-step advice using the systematic Plan, Do, Check, Act Cycle.

plus VAT.

Try a 14-day Free Trial

In the care industry, there is very little time to read specialist literature and practical implementation of change and procedures takes up a huge amount of time and resources.

Care Quality Matters Online will give you the tools to help you implement highly effective care quality measures very quickly, very efficiently, and with all the correct documentation in place. By focusing on the satisfaction of not only your clients and their family but also of your staff and the Care Quality Commission (CQC), we provide you with all the professional assistance you need to fit more efficient care quality management hours into your working day – all directly delivered to your inbox, so you can read it an any place at any time.

Additional product information

Each month you’ll receive Care Quality Matters Online via email which will keep you up-to-date on:

  • Important updates for pending and new legislation, including any changes to the CQC’s Fundamental Standards.
  • The best ways to provide person-centred care and to meet the needs and preferences of your service users.
  • Key areas such as CQC inspections, staff recruitment and retention, safeguarding issues, how to deal with rising costs and managing your business.

And, you’ll have access to the Care Quality Matters Online Helpdesk, which you can email with all of your care queries and receive an answer within 72 hours!

Error: Cookies are blocked or not supported by your browser.

Cookies must be enabled to be able to order products from our website.

The help portion of the toolbar on most browsers will tell you how to set your browser to enable cookies. You can also view our Cookies page for further information or call us now on 01756 693 180 and we can help you right away.

About the Author


Kim Grove has worked in the health and social care field for more than 33 years, from being a nurse to a NHS Quality Assurance Co-ordinator. She now provides training, runs workshops and writes resources for industry care associations, such as the UK Home Care Association.

Your Benefits

  • Practical, step-by-step instructions that have been tried and tested in practice.
  • Quick and systematic implementation of high-quality care measures through the Plan, Do, Check, Act (PDCA) cycle.
  • Immediately implementable sample standards and forms that can help you revolutionise the way your staff work.
  • Easy-to-use checklists for effective quality control.


“Care Quality Matters is absolutely fantastic, by the way. it is carer friendly and concise, and each staff member will be taking on a subject and representing it to the whole staff team. Best ever and I have been registered with 3 different providers over the past 25 years but have not had the Agora little gold nuggets with so much information, which is so person friendly and scientifically based and reflecting current trends.

Thank you from a big fan.”

C. Condry, Registered Manager, Surbiton Adult Residential Service


Do you have questions about a product or about your order?  Need help selecting a product? Our Customer Service Team is here for you: 01756 693 180,
  • This form will be transmitted via a secure SSL connection.
  • The free e-mail newsletter, you can unsubscribe at any time via a link in the newsletter.
  • Privacy: We use your data strictly in accordance with the Data Protection Act 1998.
  • Are subject to our terms and conditions.

This site uses cookies to give you the best experience on our site. By continuing to browse, you are agreeing to our use of cookies. Find Out More... | Accept